Need some inspiration? Feel free to answer any of the following:

• If you could tell your day one on-the-job self one piece of advice, what would it be?

• What’s the funniest thing you have accidentally said to a customer

• What’s the most heartwarming story you have from your time in the contact centre

• What’s the best or worst part of working in a contact centre

• What’s your top tip for building rapport

• What is your prediction for the contact centre?

• Have you ever received a call from a customer who believed they were talking to a different company altogether? How did you handle it?

• If you could choose the hold music for your customers, what genre or theme would it be? Bonus points if you can hum a few bars!"

• "Have you ever accidentally picked up a call and forgot your 'professional' voice, or were mid-conversation with someone? How did the customer re